Privacy Policy

1. Information We Collect

When you contact us or use our services, we may collect your name, phone number, email address, and mailing or service address, along with any information you submit through our contact forms or provide during phone, text, or video communications. We also collect basic website usage data through Google Analytics. Because we prepare legal documents, you may choose to share sensitive information relevant to your matter; we handle this information confidentially and do not knowingly collect sensitive personal data beyond what is necessary to prepare the documents you request.

2. How Information Is Collected

We collect information in three ways: directly from you through our contact forms, directly from you through phone, text, or video communications, and automatically through analytics tracking when you visit our website.

3. How We Use Information

We use your information to respond to your inquiries, prepare the documents you direct us to prepare, provide quotes and schedule appointments, offer customer support, and improve the performance of our website. We do not use your information for advertising.

4. Data Sharing

We do not sell your personal information. We share information only with the service providers necessary to operate our business, including Webflow (website hosting), GoHighLevel (contact and communication management), and Google Analytics (website usage data). These providers are required to safeguard your information. We may also file or submit documents to courts or record them with the appropriate county office at your direction, which necessarily involves sharing the information contained in those documents.

5. Cookies and Analytics

Our website uses Google Analytics to understand how visitors use the site. Cookies are used only for essential and analytics purposes. We do not use advertising cookies or cross-site remarketing.

6. Data Security

We use reasonable safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information only as long as necessary to provide our services, maintain the records required of a Legal Document Assistant, and comply with applicable law.

8. Your Privacy Rights

You may request to access, correct, or delete the personal information we hold about you, subject to any records we are required to retain by law. To make a request, contact us using the information below.

California has a consumer-privacy law, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). This law applies only to businesses that meet certain thresholds, such as annual gross revenue over $26.625 million, or buying, selling, or sharing the personal information of 100,000 or more California consumers or households per year. By The People does not meet these thresholds, so the CCPA does not apply to our business. We nonetheless honor reasonable requests to access, correct, or delete your information as described above.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies.

10. Children's Privacy

Our website and services are not directed to children, and we do not knowingly collect personal information from minors. When we prepare documents that involve a minor, such as guardianship, custody, or adoption paperwork, we work through the adult client who directs the service, and any information about a minor is provided by that adult.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes take effect when posted on this page, and the "Last updated" date above will reflect the most recent revision.

12. Contact Information

By The People
Email: docs@bythepeopleusa.com
Phone: (760) 382-2481